Management Routine

Intro

The Management Routine is a pattern of management crucial to drive performance and react quickly to the ever changing events affecting the business. A consistent Management Routine provides focus, direction, alignment, and a method of management for daily, weekly, monthly & annual tasks. Implementing a Management Routine at your location will provide structure and alignment for your critical activities in your operations.

A Management Routine has been created specific to the Line of Business to account for the certain nuances each of the Lines of Business have. This includes Higher Education (HE), Business Dining (BD), Healthcare (HC), Education (K12), Sports & Entertainment (S&E) and Correctional Services (ACS).


So what is the Management Routine?

•       Sets clear expectations of what we expect from supervisors / managers

Ø  Critical activities for all accounts to execute

Ø  Across all areas of the GM agenda

Ø  Frequency expectations – daily/weekly/monthly/quarterly/annually

•       Includes tactical guidance on execution

Ø  How to get it done

Ø  How to spot check completion of activity

Ø  Links to specific training & tools

•       It is most useful for

Ø  Providing holistic picture of what we do & how things fit together

Ø  Ensuring clarity on responsibilities

Ø  Onboarding new or promoted employees

Ø  Training

Ø  Remediation

Ø  Checklist w/ plan of action

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Management Routine 


Cash Handling



Close Out Registers


Daily Sales Entries


Process Invoices


AR Review & Follow-Up


Commission & Royalty Accounting

Costs, Estimates, Transfers in GFF


WOR/Standard Income Statement


Weekly Projection


Register/Change Fund Audits


Deferred Income & DB/Campus Card Reconciliation
Month end close
Monthly Projection


Prepare Client Invoice

Adjust customer forecast / food counts



Check inventory on hand and place orders



Rigourous Receiving


Generate production packets



Service Period Walkthrough


Conduct daily post service production review


Review & record waste


Enter Post Production Results



Conduct pre/post cost analysis



Review & Adjust Next Week Menu



Enter patron forecast into menu



Weekly Production Meeting



Review last period forecast accuracy and Adjust next Period


Conduct monthly physical inventory



Monthly business review meeting


Hold a shift Huddle


Service Period Walkthrough


Review & Close Rescues


Review & Post VOC Results


Review Promotions


Monthly Food Service Committee Meeting


Take actions on monthly PVI results (high or low)



Plan & Activate Promotional Calendar


Conduct Client Business Review


Run Labor Distribution Report

Run Sales/Transaction Report


Enter Labor Actuals into LST


Enter Revenue Actuals into LST


Review approaching OT & open agency requisitions


Service Period Walkthrough


Review & address employee Exceptions in Kronos


Daily Labor review


Adjust next week LST forecast


Build / adjust schedule per updated allocated hours


Post 2 week schedule


Request Agency Labor


Review, approve time cards in Kronos


Issue & act on schedule compliance PIPs


Weekly issues / adjustments meeting


Build/adjust location level forecasts for next period


Enter daily revenue into LST for next period(s)


Re-optimize schedule for updated forecast


Monthly business review meeting


Recognize & Engage Employees


Conduct Safe Brief


Conduct Safe Observations


Ensure talent acquisition needs are addressed


Employee Engagement Play of the Month


FLA engagement and training meeting


Review training and development plans


Plan for New Hire Training & Onboarding


Conduct Food Safety QA


Conduct Monthly Safety Committee Meetings


Verify Pest Management Services are provided and pest sightings addressed


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Management Routine - Checklist


Cash Handling



Close Out Registers


Daily Sales Entries


Process Invoices


AR Review & Follow-Up


Commission & Royalty Accounting

Costs, Estimates, Transfers in GFF


WOR/Standard Income Statement


Weekly Projection


Register/Change Fund Audits


Deferred Income & DB/Campus Card Reconciliation
Month end close
Monthly Projection


Prepare Client Invoice

Adjust customer forecast / food counts



Check inventory on hand and place orders



Rigourous Receiving


Generate production packets



Service Period Walkthrough


Conduct daily post service production review


Review & record waste


Enter Post Production Results



Conduct pre/post cost analysis



Review & Adjust Next Week Menu



Enter patron forecast into menu



Weekly Production Meeting



Review last period forecast accuracy and Adjust next Period


Conduct monthly physical inventory



Monthly business review meeting


Hold a shift Huddle


Service Period Walkthrough


Review & Close Rescues


Review & Post VOC Results


Review Promotions


Monthly Food Service Committee Meeting


Take actions on monthly PVI results (high or low)



Plan & Activate Promotional Calendar


Conduct Client Business Review


Run Labor Distribution Report

Run Sales/Transaction Report


Enter Labor Actuals into LST


Enter Revenue Actuals into LST


Review approaching OT & open agency requisitions


Service Period Walkthrough


Review & address employee Exceptions in Kronos


Daily Labor review


Adjust next week LST forecast


Build / adjust schedule per updated allocated hours


Post 2 week schedule


Request Agency Labor


Review, approve time cards in Kronos


Issue & act on schedule compliance PIPs


Weekly issues / adjustments meeting


Build/adjust location level forecasts for next period


Enter daily revenue into LST for next period(s)


Re-optimize schedule for updated forecast


Monthly business review meeting


Recognize & Engage Employees


Conduct Safe Brief


Conduct Safe Observations


Ensure talent acquisition needs are addressed


Employee Engagement Play of the Month


FLA engagement and training meeting


Review training and development plans


Plan for New Hire Training & Onboarding


Conduct Food Safety QA


Conduct Monthly Safety Committee Meetings


Verify Pest Management Services are provided and pest sightings addressed


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